Parts authority
Find your Viking model number
The model and serial plate is the key to ordering the correct genuine OEM part. Here's exactly where to find it on every Viking appliance — so your repair finishes in one visit.
- $89 service call, waived with repair
- 365-day warranty on all labor
- Genuine OEM Viking parts
- Same-day estate appointments
Answer first
Why the model and serial matter
Every correct Viking repair starts with the rating plate — the small label that lists your model and serial number. Viking revises parts across production runs, so the serial tells us exactly which igniter, sensor, valve or control your appliance needs. Share it when you book and we bring the right genuine OEM part to the first visit, instead of diagnosing, ordering, and returning.
Step by step
How to find and share your numbers
- 1
Open the appliance
For ranges and ovens, open the oven door. For cooktops, you may need to look beneath an edge. For built-ins, open the doors fully.
- 2
Find the rating plate
Look for a thin metallic or paper label printed with "Model" and "Serial". It is usually inside a door frame, on a side wall, or behind a kick panel.
- 3
Photograph it straight on
Take a clear, well-lit photo of the whole label. Both the model and the serial number matter for ordering the correct OEM part.
- 4
Note the symptom too
Write down what the appliance is doing — the model plus the symptom lets us bring the right part to your first visit.
- 5
Share it when you book
Read the numbers to us or text the photo when scheduling, and we arrive prepared instead of ordering parts after the fact.
Quick reference
Where the plate hides, by appliance
| Appliance | Typical rating-plate location |
|---|---|
| Professional range | Inside the oven door frame (left or bottom edge) or behind the kick panel |
| Wall & double oven | On the inner door frame or the side wall of the cavity |
| Cooktop / rangetop | On the underside of the unit or a side edge of the chassis |
| Built-in refrigeration | On the interior side wall near the top, or behind the upper grille |
| Wine / beverage column | On the interior side wall or door frame |
Locations vary by model year; if you can't find it, we'll locate it on site.
What to send us when you book
| What to send | Why it matters |
|---|---|
| Model number | Identifies the exact appliance and its parts list |
| Serial number | Pinpoints the production-run version of each part |
| A photo of the plate | Lets us confirm the right OEM part before we arrive |
| The symptom | We load the likely parts on the truck for a one-visit fix |
Read the numbers over the phone or text a photo — either works.
Homeowner feedback
Prepared on the first visit
4.9 / 5
1,547 verified reviews
Same-day help when our Viking rangetop lost two burners before a holiday. The gas valve was replaced with an OEM part and everything was tested before they left. Worth every penny and backed by a year on labor.
Built-in refrigerator was freezing produce on one shelf and warm on another. They diagnosed a damper and control issue, used factory parts, and explained everything plainly. Careful with a long gravel driveway and a tricky install.
Slow preheat and a flashing error code on our Viking wall oven. The technician read the fault, verified the control board, and calibrated it back to factory spec. Clean work, fair pricing, and a full-year guarantee on the labor.
Related help
Related help
Good to know
Frequently asked questions
Where is the model number on a Viking range?
On most Viking ranges the rating plate is inside the oven door frame — along the left or bottom edge — or behind the lower kick panel. It lists both the model and serial number, and both are needed to order the correct OEM part.
Where is the model number on a Viking built-in refrigerator?
Look on the interior side wall near the top of the fresh-food compartment, usually high on the left, or behind the upper toe grille below the doors. Open the door fully and photograph the entire label so nothing is cut off. Both the model and serial number live on that plate, and we need them to match the correct genuine OEM part for your built-in before our technician arrives in Atherton or Menlo Park.
Why do you need the serial number too?
Viking revises parts across production runs, so two ranges with the same model number can take different components. The serial number pinpoints exactly which version your appliance uses, letting us bring the correct spark igniter, oven temperature sensor, gas valve or control board on the first visit. That means a one-trip repair instead of diagnosing, ordering, and returning days later — and it keeps us using factory-certified, genuine OEM Viking parts every time.
Can you identify the part from a photo?
Often, yes. A clear, well-lit photo of the rating plate, plus a short description of the symptom, usually lets us match the right genuine OEM part before we arrive. Text or call the photo to (650) 668-5618 when you book. If the plate is worn or partly unreadable, our technician will confirm the exact model and serial during the factory-spec diagnostic on site, so nothing is guessed.
What if I cannot find the label?
No problem. Just tell us the appliance type and roughly how old it is, and our technician will locate the plate on site, checking the door frame, kick panel, side walls and behind grilles. We carry common Viking parts on the truck and confirm the exact component during the visit. The $89 service call is waived with any repair, and all labor is backed by our 365-day warranty.
Do older Viking models still have a readable plate?
Usually, yes. Even on older Viking ranges and built-ins the model and serial plate survives inside the door frame, under the unit, or behind a grille. If age or kitchen wear has made it hard to read, we will find and confirm it during the visit.
White-glove Viking service
Have your model handy? Let's get it fixed
Speak with a Viking specialist now, or schedule online in under a minute. $89 service call, waived with repair, and a 365-day warranty on all labor.