Frequently Asked Questions
Common questions about our high-end appliance services.
Do you use original parts?
Absolutely. We are an independent repair service, but we prioritize the longevity of your appliance by using Genuine OEM (Original Equipment Manufacturer) parts. We obtain these directly from authorized parts distributors to ensure your unit performs exactly as designed.
Is there a warranty on your repairs?
Yes. We offer a comprehensive 1-year warranty on labor and parts. If the same part fails within a year, we replace it for free. We stand behind our craftsmanship.
How quickly can you come out?
We prioritize Atherton (94027) residents. In most cases, we can offer same-day or next-day service. For refrigerator emergencies (no cooling), we strive to be there within 4 hours.
Do you charge a diagnostic fee?
We have a service call fee which covers the trip to your home and the professional diagnosis of the appliance. If you choose to proceed with the repair, this fee is often waived or applied toward the total cost.
Are your technicians background checked?
Yes. We understand the security requirements of Atherton estates. All technicians undergo rigorous background checks and drug screenings before entering your home.
Do you work on appliances that are still under manufacturer warranty?
We are an independent service provider specializing in out-of-warranty repairs. If your unit is brand new, you may want to contact the manufacturer first. However, many clients choose us for our speed and white-glove service, even if it means paying out of pocket rather than waiting for the factory queue.
My appliance is very old. Is it worth fixing?
With brands like Sub-Zero or Viking, the answer is almost always yes. These units are built to last 20-30 years. A repair is often a fraction of the cost of a replacement (which can be $15,000+ plus cabinet modifications).
Still have a question?
Contact our support team